Shipping and Returns

SHIPPING

All website items will be couriered securely through UPS and will include tracking information.

SHIPPING COSTS

Shipping costs will be calculated based on customer location and will be presented before checkout.  

FREE SHIPPING

*Free shipping is eligible on all orders over $50 before tax, excluding oversized items. Items excluded from free shipping will be marked as so.

SHIPPING SPEEDS

For regular items, shipping speeds will be calculated based on customer location and will be presented before checkout.

For pre-orders (items ordered before release date) delivery dates will not be shown but item will be  shipped immediately upon release date of item.

For special orders (items ordered with 0 stock) shipping speeds will vary due to unpredictability of Studios and Labels and will not be displayed.

 

TRACKING AN ORDER

All online purchases can be tracked here using the tracking number that was provided to you upon your purchase. If you did not receive your tracking number, please contact us here

 

RETURNS

All returns must be accompanied by the original packing slip, and product still must be sealed in its original packing and original condition. All clearance, used product, underwear, candy, and gift cards are final sale. If a product is defective, contact the manufacturer within 45 days. Online orders will not be accepted in stores.


SHIPPING IN YOUR RETURN

All unopened items purchased from sunriserecords.com may be shipped back to us at the below address within 21 days after receipt at the customer’s expense. Please fill out our return form and await a response before sending to the below address.

Attn: ONLINE RETURNS

SUNRISE RECORDS WEM
8882 170 St NW.
Edmonton, AB
T5T 4M2