Shipping and Returns
All website items will be couriered securely through UPS and will include tracking information. We only ship within Canada, for shipping in the US visit our sister company FYE.
Shipping costs will be calculated based on customer location and will be presented before checkout.
*Free standard shipping is eligible on all orders over $50 before tax, excluding oversized items. Items excluded from free shipping will be marked as so. Free standard shipping is only available for areas where standard shipping is available. Areas currently not reachable by standard shipping include Northwest Territories, Nunavut, and Yukon.
Due to high volumes and busy carriers, fulfillment and delivery times may be delayed. We ask for your patience as we process your order.
For regular items, shipping speeds will be calculated based on customer location and will be presented before checkout.
For pre-orders (items ordered before release date) delivery dates will not be shown but item will be shipped immediately upon release date of item.
For special orders (items ordered with 0 stock) shipping speeds will vary due to unpredictability of Studios and Labels and will not be displayed.
TRACKING AN ORDER
All returns must be accompanied by the original packing slip, and product still must be sealed in its original packing and original condition. All books and manga can only be exchanged for store credit. All clearance, used product, underwear, candy, and gift cards are final sale. If a product is defective, contact the manufacturer within 45 days. Online orders will not be accepted in stores.
SHIPPING IN YOUR RETURN
All unopened items purchased from sunriserecords.com may be shipped back to us at the below address within 21 days after receipt at the customer’s expense. Please fill out our return form and await a response before sending to the below address.
Attn: ONLINE RETURNS
SUNRISE RECORDS WEM
8882 170 St NW.