Important COVID-19 Announcement

Important COVID-19 Announcement

Thanks for choosing Sunrise Records, Canada’s Record Store since 1977. We’re working hard to follow the guidelines established by each provincial government, opening when it is safe for our staff and customers to have a protected shopping experience.

We recommend calling ahead to your local Sunrise - staff can have your order ready for when you visit! Pay when you arrive and you're good to go!

**The majority of our Ontario stores are now open again with the exception of the Kitchener-Waterloo region where restrictions are still in place. Contact your local Sunrise to confirm they are open before planning your visit** 

HELLO St Louis SUNRISE! ARE YOU READY TO ROCK?

We’re stoked to see familiar faces back in our stores but it won’t be business as usual as we work to help keep both you and our rockstar employees safe. You’ll notice some ch- ch-changes:

  • Reduced store hours (please call your local store for more information)
  • Limited amount of customers allowed in store at a time (including associates)
  • Masks are required where mandated by city bylaw and mall rules
  • Sanitizing hands before entering the store and handling product
  • Enhanced cleaning & disinfecting practices

To remain compliant with these guidelines, we are asking our customers to help us ensure a safe shopping environment for everyone by:

  • Practicing physical distancing and keeping 6 feet between yourself and other customers or store associates. Like The Police once said: “don’t stand so close to me”
  • We’re encouraging our customers to browse Vinyl, CD, Blu-ray and DVD safely and while observing social distancing
  • Reusable Sunrise tote bags are now available for purchase
  • Just the tap! Use low contact payment options like credit or debit tap (we’ve increased our tap limit to $250)

If you are experiencing any symptoms, if you’ve travelled recently, or if you’ve been exposed to someone who has COVID-19, we ask that you please refrain from entering our stores.

Thank you for your support and your patience as we begin to work through this new way of serving you while keeping each other safe.

RE-OPENING STORE HOURS
Store Name Hours
Aberdeen Mall Mon-Thurs 10-6, Fri 10-7, Sat 10-6, Sun 11-5
Avalon Mall Mon-Sat 9:30-7, Sun 12-5
Bayfield Mall Mon-Fri 9:30-9, Sat 9:30-6, Sun 11-5
Bayshore Shopping Centre Mon-Sat 11-7, Sun 11-5
Bonnie Doon Shopping Centre Mon-Fri 11-6, Sat-Sun 11-5
Bower Place Mon-Sat 10-6, Sun 11-5
Bramalea City Centre Mon-Sat 11-7
Cambridge Centre Mon-Fri 11-7, Sat 11-6, Sun 11-5
Carlingwood Mall Mon-Sat 11-7, Sun 11-5
Carrefour Angrignon Mon-Tues 10-6, Wed-Fri 10-7, Sat 9-5, Sun 10-5
Carrefour de l'Estrie Mon-Wed 9:30-5:30, Thur-Fri 9:30-7, Sat 9-5, Sun 10-5
Carrefour du Nord Mon-Tue 10-5:30, Wed-Fri 10-7, Sat 9-5, Sun 10-5
Centre Commercial Les Rivieres Mon-Wed 9:30-5:30, Thur-Fri 9:30-7, Sat 9-5, Sun 10-5
Champlain Mall Mon-Sat 11-7, Sun 11-5
Chinook Centre Mon-Sat 11-7, Sun 11-6
Cloverdale Mall Mon-Sat 10-6, Sun 12-5
Conestoga Mall Mon-Fri 11-7, Sat 11-6, Sun 11-5
Coquitlam Centre Mon-Sat 10-7, Sun 11-6
Cornwall Centre Mon-Sat 10-6, Sun 12-5
Crossiron Mills Outlets Mon-Sat 11-7, Sun 11-6
Devonshire Mall Mon-Fri 10-8, Sat 10-6, Sun 11-5
FYE Eaton Centre Mon-Sat 11-7, Sun 11-6
FYE Rideau Centre Mon-Sat 10-6, Sun 11-6
Edmonton Outlets Mon-Sat 11-7, Sun 12-5
Erin Mills Town Centre Mon-Fri 11-7, Sat-Sun 11-6
Fairview Park Mon-Fri 11-7, Sat 10-6, Sun 11-5
Fairview Pointe Claire Mon-Fri 10-7, Sat-Sun 10-5
Galeries de la Capitale Mon-Wed 10-6, Thurs-Fri 10-8, Sat 9-5, Sun 10-5
Galeries Rive Nord Mon-Tues 10-6, Wed-Fri 10-7, Sat 9-5, Sun 10-5
Guildford Town Centre Mon-Sat 10-7, Sun 11-7
Heritage Place Mon-Fri 10-7, Sat 10-6, Sun 11-5
Intercity Shopping Centre Mon-Fri 11-7, Sat-Sun 11-5
Kildonan Place Mon-Fri 11-7, Sun 11-6
Kingsway Mall Mon-Fri 11-7, Sat 10-6, Sun 11-5
Le Grande Place des Bois-Francs Mon-Wed 9:30-5:30, Thurs-Fri 9:30-7, Sat 9-5, Sun 10-5
Lansdowne Place Mon-Fri 10-7, Sat 10-6, Sun 11-5
Laurier Quebec Mon-Wed 10-6, Thurs-Fri 10-8:30, Sat 9-5, Sun 10-5
Lawson Heights Mall Mon-Sat 10-6, Sun 11-5
Les Galeries Chagnon Mon-Wed 9:30-5:30 Thurs-Fri 9:30-8:30, Sat 9-5, Sun 10-5
Les Galeries de Hull Mon-Tues 10-6, Wed-Fri 10-7, Sat-Sun 10-5
Les Promenades Drummondville Mon-Wed 9:30-5:30, Thur-Fri 9:30-7, Sat 9-5, Sun 10-5
Les Promenades Gatineau Mon-Wed 10-6, Thurs-Fri 10-8, Sat 9-6, Sun 10-5
Limeridge Mall Mon-Fri 10-7, Sat 10-6, Sun 11-6
Londonderry Mall Mon-Fri 10-7, Sat 10-5:30, Sun 12-5
Lynden Park Mall Mon-Fri 10-7, Sat 9:30-6, Sun 12-5
Market Mall Mon-Sat 11-7, Sun 11-6
Marlborough Mall Mon-Wed 11-7, Thurs-Fri 11-7, Sat 11-6, Sun 12-5
Masonville Place Mon-Fri 11-7, Sat 10-6, Sun 11-5
Mayfair Shopping Centre Mon-Sat 10-6, Sun 11-5
McAllister Place Mon-Sat 11-7, Sun 12-5
Medicine Hat Mall Mon-Sat 10-6, Sun 11-5
Metropolis at Metrotown Mon-Sat 10-7, Sun 10-6
Mic Mac Mall Mon-Sat 9:30-9, Sun 12-5
Midtown Plaza Mon-Wed 10-6, Thurs-Fri 10-7, Sun 11-6
Northgate Shopping Centre Mon-Sat 10-6, Sun 11-5
Orchard Park Shopping Centre Sun-Wed 10-6, Thurs-Fri 10-7, Sat 10-6
Park Place Mall Mon-Wed 10-6, Thurs-Sat 10-8, Sun 11-5
Pen Centre Mon-Fri 10-8, Sat 10-6, Sun 11-5
Pickering Town Centre Mon-Fri 11-7, Sat 11-6, Sun 11-5
Pine Centre Mall Mon-Sat 10-6, Sun 11-5
Place D'Orleans Shopping Centre Mon-Sat 10:30-6:30, Sun 11-5
Place du Royaume Mon-Wed 10-5, Thur-Fri 10-8, Sat 10-5, Sun 10-5
Place Rosemere Mon-Wed 10-6, Thur-Fri 10-7, Sat 10-5, Sun 10-5
Place Versailles Mon-Fri 10-7, Sat 9-5, Sun 10-5
Polopark Mall Mon-Fri 11-7, Sat 10-6, Sun 11-6
Prairie Mall Shopping Centre Mon-Thurs 10-6, Fri 10-8, Sat 10-6, Sun 12-5
Promenades St-Bruno Mon-Fri 11-7, Sat 10-5, Sun 10-5
Quinte Mall Mon-Fri 10-7, Sat 10-6, Sun 11-5
Regent Mall Mon-Sat 11-7, Sun 12-5
Scarborough Town Centre Mon-Sun 11-7
Sherway Gardens Mon-Sat 11-7, Sun 11-6
Southcentre Mall Mon-Sat 11-7, Sun 11-6
Southland Mall Mon-Wed 10-6, Thurs-Sat 10-7, Sun 12-5
St. Laurent Shopping Centre Mon-Sat 11-7, Sun 11-5
St. Vital Mon-Fri 11-7, Sat-Sun 11-6
Station Mall Mon-Fri 10-7, Sat 10-5:30, Sun 12-5
Stone Road Mall Mon-Sat 10-6, Sun 11-5
Sunridge Mall Mon-Sat 11-7, Sun 11-5
Tsawwassen Mills Mon-Sat 10-7, Sun 11-7
Upper Canada Mall Mon-Sat 11-7, Sun 11-6
West Edmonton Mall Mon-Sat 10-9, Sun 11-6
White Oaks Mall Mon-Sat 11-7, Sun 11-5
Willowbrook Shopping Centre Mon-Sat 10-6, Sun 11-6
Woodgrove Centre Mon-Sat 10-6, Sun 11-5

UPDATED!

OUR RETURN POLICY HAS BEEN TEMPORARILY CHANGED.

Our policy has been updated to ensure the safety of our communities while fulfilling the needs of our customers. All refunds or exchanges will be quarantined for 48 hours and disinfected prior to being available for sale again. Items will be honored for exchange/return within 45 days after your local store re-opens. We encourage you to call or email us ahead if you have any questions or concerns in regards to our updated return/policy.

Be sure to bring your original receipt In order to keep this process quick and safe, we ask that you take a couple of steps before you arrive:

  • If you are returning items from multiple purchases, please keep items together with their matching receipt
  • Ensure that the item is unworn and the original tags are attached
  • All shrink wrapped products must be in original packaging unopened
  • For defective items, please contact your local store prior to make arrangements

Purchases made after stores re-open will be subject to our temporary return policy. Full details of our return policy can be found here.

OUR WEBSITE IS OPEN 24/7.

Most music, movies, games and pop culture items (including FYE @ Sunrise exclusives) are available through sunriserecords.com, and we hope you’ll continue to shop with us this way. Free standard shipping is eligible on all orders over $50 before tax, excluding oversized items. Items excluded from free shipping will be marked as so. Free standard shipping is only available for areas where standard shipping is available. Areas currently not reachable by standard shipping include Northwest Territories, Nunavut, and Yukon.

Due to high volumes and busy carriers, fulfillment and delivery times may be delayed. We ask for your patience as we process your order.

OUR TEAM IS HERE TO HELP

Despite some temporary changes, one thing remains the same (cue Friends theme song) --- We’ll be here for you! You can reach our Customer Service team anytime at customerservice@sunriserecords.com.

WE'RE DOING OUR VERY BEST.

This is new territory for all of us, both as retailers and customers ourselves. Some of these new procedures and ways of shopping will feel different at first. Delays may occur in store, online, and through our Customer Service channels as we work to help as many customers as quickly and as safely as possible. We promise to do our best to keep delivering great service, sweet products, and a fun & friendly experience with our brand.

Thanks for your patience and your continued support of Sunrise Records!