Important COVID-19 Announcement
Important COVID-19 Announcement
Thanks for choosing Sunrise Records, Canada’s Record Store since 1977. We’re working hard to follow the guidelines established by each provincial government, opening when it is safe for our staff and customers to have a protected shopping experience.
We recommend calling ahead to your local Sunrise - staff can have your order ready for when you visit! Pay when you arrive and you're good to go!
NOTE: As of Thursday November 12, all of our stores in Manitoba will be closed due to a provincially mandated COVID-19 related lockdown. Watch our social media channels for updates on when we will re-open.
NOTE: As of Saturday, December 26, all of our stores in Ontario and Quebec will be closed due to a provincially mandated COVID-19 related lockdown. Watch our social media channels for updates on when we will re-open. Stores will be open until the end of the business day on December 24, call ahead to confirm they are open before planning your visit.
St Louis SUNRISE! ARE YOU READY TO ROCK?
We’re stoked to see familiar faces back in our stores but it won’t be business as usual as we work to help keep both you and our rockstar employees safe. You’ll notice some ch- ch-changes:
- Reduced store hours (please call your local store for more information)
- Limited amount of customers allowed in store at a time (including associates)
- Masks are required where mandated by city bylaw and mall rules
- Limited access to products (vinyl, CDs, movies, drinkware, apparel)
- All new releases will be as accessible as possible
- Associates may be utilizing PPE
- Enhanced cleaning & disinfecting practices
To remain compliant with these guidelines, we are asking our customers to help us ensure a safe shopping environment for everyone by:
- Practicing physical distancing and keeping 6 feet between yourself and other customers or store associates. Like The Police once said: “don’t stand so close to me”
- We’re encouraging our customers to browse Vinyl, CD, Blu-ray and DVD safely and while observing social distancing
- Reusable Sunrise tote bags are now available for purchase
- Just the tap! Use low contact payment options like credit or debit tap (we’ve increased our tap limit to $250)
If you are experiencing any symptoms, if you’ve travelled recently, or if you’ve been exposed to someone who has COVID-19, we ask that you please refrain from entering our stores.
Thank you for your support and your patience as we begin to work through this new way of serving you while keeping each other safe.
|Aberdeen Mall||Mon-Sat 9:30-9, Sun 9:30-6|
|Avalon Mall||Mon-Sat 9:30-9:30, Sun 12-5|
|Bayfield Mall||TEMPORARILY CLOSED|
|Bonnie Doon SC||Mon-Sat 11-7, Sun 11-6|
|Bower Place||Mon-Sat 11-7, Sun 12-5|
|Bramalea City Centre||TEMPORARILY CLOSED|
|Cambridge Centre||TEMPORARILY CLOSED|
|Carlingwood Mall||TEMPORARILY CLOSED|
|Champlain Mall||Mon-Sat 10-9, Sun 11-5|
|Chinook Centre||Mon-Sat 10-8, Sun 11-6|
|Cloverdale Mall||TEMPORARILY CLOSED|
|Conestoga Mall||TEMPORARILY CLOSED|
|Coquitlam Centre||Mon-Wed 10-7, Thurs-Fri 10-9, Sat 10-7, Sun 10-6|
|Cornwall SC||Mon-Tues 10-7, Wed-Fri 10-8, Sat 10-7, Sun 11-6|
|Crossiron Mills Outlets||Mon-Sat 11-9, Sun 11-6|
|Devonshire Mall||TEMPORARILY CLOSED|
|Edmonton Outlets||Mon-Wed 11-7, Thurs-Sat 11-9, Sun 12-5|
|Erin Mills Town Centre||TEMPORARILY CLOSED|
|Fairview Park||TEMPORARILY CLOSED|
|Guildford Town Centre||Mon-Sat 10-6, Sun 11-5|
|Heritage Place||TEMPORARILY CLOSED|
|Intercity SC||TEMPORARILY CLOSED|
|Kildonan Place||TEMPORARILY CLOSED|
|Kingsway Mall||Mon-Wed 11-7, Thurs-Sat 11-8, Sun 11-6|
|Lansdowne Mall||TEMPORARILY CLOSED|
|Lawson Heights Mall||Mon-Sat 10-6, Sun 11-5|
|Limeridge Mall||TEMPORARILY CLOSED|
|Londonderry Mall||Mon-Fri 11-7, Sat 11-5:30, Sun 12-5|
|Lynden Park Mall||TEMPORARILY CLOSED|
|Market Mall||Mon-Sat 10-9, Sun 11-6|
|Marlborough Mall||TEMPORARILY CLOSED|
|Masonville Place||TEMPORARILY CLOSED|
|Mayfair Shopping Centre||TEMPORARILY CLOSED|
|McAllister Place||Mon-Fri 10-9, Sat 10-6, Sun 12-5|
|Medicine Hat Mall||Mon-Wed 10-6, Thurs-Fri 10-8, Sat 10-6, Sun 12-5|
|Metropolis at Metrotown||Mon-Sat 10-9, Sun 11-7|
|Mic Mac Mall||Mon-Sat 9:30-9, Sun 12-5|
|Midtown Plaza||Mon-Sun 11-6|
|Northgate SC||TEMPORARILY CLOSED|
|Orchard Park||Mon-Sat 10-8, Sun 10-6|
|Park Place Mall||Mon-Sat 10-9, Sun 11-6|
|Pen Centre||TEMPORARILY CLOSED|
|Pickering Town Centre||TEMPORARILY CLOSED|
|Pine Centre Mall||Mon-Wed 10-7, Thurs-Fri 10-8, Sat 10-7, Sun 11-6|
|Place D'Orleans SC||TEMPORARILY CLOSED|
|Polopark Mall||TEMPORARILY CLOSED|
|Prairie Mall SC||Mon-Thurs 10-7, Fri-Sat 10-8, Sun 10-5|
|Quinte Mall||TEMPORARILY CLOSED|
|Regent Mall||Mon-Sat 10-9, Sun 10-5|
|Scarborough Town Centre||TEMPORARILY CLOSED|
|Sherway Gardens||TEMPORARILY CLOSED|
|Southcentre Mall||Mon-Sat 10-8, Sun 11-6|
|Southland Mall||Mon-Tues 10-6, Wed-Fri 10-8, Sat 10-6, Sun 11-5|
|St. Laurent SC||TEMPORARILY CLOSED|
|St. Vital||TEMPORARILY CLOSED|
|Station Mall||TEMPORARILY CLOSED|
|Stone Road Mall||TEMPORARILY CLOSED|
|Sunridge Mall||Mon-Wed 11-7, Thurs-Sat 10-8, Sun 10-6|
|Tsawwassen Mills||Mon-Sun 10-6|
|Upper Canada Mall||TEMPORARILY CLOSED|
|West Edmonton Mall||Mon-Thurs 11-7, Fri-Sat 10-9, Sun 11-6|
|White Oaks Mall||TEMPORARILY CLOSED|
|Willowbrook Shopping Centre||Mon-Sat 10-6, Sun 11-6|
|Woodgrove Centre||Mon-Thurs 10-6, Fri-Sat 10-9, Sun 10-6|
OUR RETURN POLICY HAS BEEN TEMPORARILY CHANGED.
Our policy has been updated to ensure the safety of our communities while fulfilling the needs of our customers. All refunds or exchanges will be quarantined for 48 hours and disinfected prior to being available for sale again. Items purchased 21 days prior to March 19 th will be honored for exchange/return within 45 days after your local store re-opens. We encourage you to call or email us ahead if you have any questions or concerns in regards to our updated return/policy.
Be sure to bring your original receiptIn order to keep this process quick and safe, we ask that you take a couple of steps before you arrive:
- If you are returning items from multiple purchases, please keep items together with their matching receipt
- Ensure that the item is unworn and the original tags are attached
- All shrink wrapped products must be in original packaging unopened
- For defective items, please contact your local store prior to make arrangements
Purchases made after stores re-open will be subject to our temporary return policy. Full details of our return policy can be found here.
OUR WEBSITE IS OPEN 24/7.
Most music, movies, games and pop culture items (including FYE @ Sunrise exclusives) are available through sunriserecords.com, and we hope you’ll continue to shop with us this way. Free standard shipping is eligible on all orders over $100 before tax, excluding oversized items. Items excluded from free shipping will be marked as so. Free standard shipping is only available for areas where standard shipping is available. Areas currently not reachable by standard shipping include Northwest Territories, Nunavut, and Yukon.
Due to high volumes and busy carriers, fulfillment and delivery times may be delayed. We ask for your patience as we process your order.
OUR TEAM IS HERE TO HELP
Despite some temporary changes, one thing remains the same (cue Friends theme song) --- We’ll be here for you! You can reach our Customer Service team anytime at firstname.lastname@example.org.
WE'RE DOING OUR VERY BEST.
This is new territory for all of us, both as retailers and customers ourselves. Some of these new procedures and ways of shopping will feel different at first. Delays may occur in store, online, and through our Customer Service channels as we work to help as many customers as quickly and as safely as possible. We promise to do our best to keep delivering great service, sweet products, and a fun & friendly experience with our brand.
Thanks for your patience and your continued support of Sunrise Records!